Refund Policy

The appropriate remedy depends on the product, whether fulfillment has started or completed, whether access or credentials have been delivered, the information you supplied, and any advertised warranty. There is no single refund or warranty period for the whole catalog.

We consider duplicate payments, failed fulfillment, complete non-delivery, incomplete delivery and products that do not match their description. Payment-provider requirements and applicable law also apply. A change-of-mind request is not automatically eligible once work or digital delivery has begun, but we will assess any cancellation rights that apply.

For Instagram growth and Telegram member delivery, contact us promptly if you want to cancel before fulfillment starts. If work has already started, we will assess what has been delivered and whether the remaining work can be stopped.

For incomplete or failed delivery, we will investigate the destination and delivery record and determine whether completion, correction, a product-specific refill/replacement or a refund for the undelivered portion is appropriate. A delay alone does not automatically entitle you to a refund, and it does not rule one out when applicable law requires one.

For products such as YouTube Premium, Spotify Premium, Amazon Prime Video and Wispr Flow, eligibility depends in part on whether access has already been supplied or activated and whether it matches the purchased term and features.

If access was not delivered or does not work as described, contact support so we can investigate and restore access, provide an advertised replacement, or assess a refund where appropriate. A fixed-duration access product does not carry an additional warranty unless one is expressly listed.

For products delivered as accounts or credentials, delivery changes what can be canceled or recovered. A request after credentials have been disclosed is assessed differently from one made before delivery.

Report missing, unusable or incorrect credentials with your order ID. We will investigate and assess correction, replacement where offered, or a refund if appropriate. Follow the product-specific device, profile, password and verification instructions. Delivery of credentials does not remove mandatory rights where a product is faulty or misdescribed.

Where the listing advertises a refill or replacement warranty, that is the stated commercial remedy for a qualifying problem; it is not an automatic promise of a cash refund. If that remedy cannot resolve the issue, we will assess the alternatives required by the circumstances and applicable law.

• Instagram packages advertise a 4-month guarantee and refill protection for drops.
• YouTube Premium, Netflix Premium 4K, Amazon Prime Video and Telegram member packages advertise a 1-year replacement warranty.
• Spotify Premium and Wispr Flow Pro advertise a 3-month replacement warranty.
• Reddit does not currently advertise an additional commercial replacement warranty.

The warranty shown when you purchased applies to your order. General policy wording does not extend it to other products or add unadvertised limits on refills.

An incorrect username, link, channel/group invite or email can delay delivery or send a product to the wrong destination. Tell us promptly if something needs correcting. Once delivery has taken place, correction or cancellation may no longer be possible.

We assess whether the issue resulted from supplied information, our fulfillment, a violation of product instructions or another cause. If access stops working because you changed a password, switched devices when prohibited, created or renamed profiles, or otherwise violated the applicable usage rules clearly displayed before purchase, the resulting issue may not qualify for replacement or refund.

This applies only where the violation caused the issue. We do not assume that every access failure is the customer's fault. Netflix's requirement to remain on one chosen device and Amazon Prime Video's app-only sign-in rule apply only to those respective products. The product-specific warranty terms still apply to qualifying issues, and unrelated problems are assessed on their own circumstances. Nothing in this policy limits rights that cannot legally be excluded under applicable law.

If you believe you paid twice for the same order, contact us with the relevant order and transaction references. We will check whether the payments were duplicates or related to separate purchases and arrange an appropriate correction for a confirmed duplicate.

For complete non-delivery or fulfillment that cannot be completed, we will assess a refund or another remedy agreed with you. You do not have to wait an arbitrary period of unresponsive support before raising an issue.

Open a support ticket at /support or email yanaarstore@gmail.com with your order ID, contact email, product and a description of the problem. Include relevant error messages or delivery details, but do not send payment credentials or private keys.

We may need additional information to verify the order and issue. We will explain the outcome and any approved remedy. The applicable payment provider determines the available refund method, processing time and any currency conversion treatment; we do not promise an unsupported processing deadline.

Chargebacks and payment disputes are handled separately through the relevant financial institution or payment provider where applicable. Our ordinary refund policy does not override bank dispute rights, card-network rules, Whop rules, Cryptomus rules or mandatory legal rights. Contacting our support team is encouraged but is not a condition for exercising those rights.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.