Refund Policy

1. Refund Eligibility

We offer refunds within 7 days of purchase if no work has commenced on your project. Once we begin delivering services, refunds are evaluated on a case-by-case basis.

2. How to Request a Refund

To request a refund, please contact our support team at support@socialpro.com with your order number and reason for the refund request. We will respond within 24 hours.

3. Refund Processing

Approved refunds will be processed within 5-10 business days and will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

4. Partial Refunds

In cases where services have been partially delivered, we may offer partial refunds based on the work completed and the value delivered to your account.

5. Non-Refundable Services

Custom strategy consultations and completed analytics reports are generally non-refundable once delivered, as these represent completed intellectual work.

6. Chargebacks

We encourage customers to contact us directly before initiating chargebacks. Unauthorized chargebacks may result in account suspension and additional fees.

7. Contact Information

For refund requests or questions about this policy, contact us at support@socialpro.com or call +1 (555) 123-4567.